Answer: Removing old GlobalVision registration files and requesting a new ID

To remove old GlobalVision desktop registration files:

  • Open the "View" menu in your system's "File Explorer".

  • Select "Options". 

  • Click "View" in the "Folder Options" menu.

  • Expand "Hidden files and folders" in the list,  then select "Show hidden files, folders, or drives".

  • Click "Apply".

  • With GlobalVision Desktop closed, navigate to C:\ProgramData\Key-Base and remove all files and folders. Do NOT remove the Key-Base folder.

  • Launch GlobalVision and select Licensing via the Help menu.

  • In the Licensing window, click Copy to Clipboard and paste the content in an email addressed to support@globalvisioninc.com 

  • Request a license key.

  • Once you receive the license key from GlobalVision (within 24 hours), click Enter License in the same Licensing window.

  • Enter the license key in the prompt that appears. The Application is then ready to use.