Answer: Removing old GlobalVision registration files and requesting a new ID
To remove old GlobalVision desktop registration files:
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Open the "View" menu in your system's "File Explorer".
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Select "Options".
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Click "View" in the "Folder Options" menu.
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Expand "Hidden files and folders" in the list, then select "Show hidden files, folders, or drives".
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Click "Apply".
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With GlobalVision Desktop closed, navigate to C:\ProgramData\Key-Base and remove all files and folders. Do NOT remove the Key-Base folder.
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Launch GlobalVision and select Licensing via the Help menu.
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In the Licensing window, click Copy to Clipboard and paste the content in an email addressed to support@globalvisioninc.com
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Request a license key.
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Once you receive the license key from GlobalVision (within 24 hours), click Enter License in the same Licensing window.
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Enter the license key in the prompt that appears. The Application is then ready to use.