How do I replace old GlobalVision Desktop registration files?

Answer: Removing old GlobalVision registration files and requesting a new ID

To remove old GlobalVision desktop registration files:

Open the "View" menu in your system's "File Explorer".
Select "Options".

Click "View" in the "Folder Options" menu.
Expand "Hidden files and folders" in the list, then select "Show hidden files, folders, or drives".
Click "Apply".

With GlobalVision Desktop closed, navigate to C:\ProgramData\Key-Base and remove all files and folders. Do NOT remove the Key-Base folder.
Launch GlobalVision and select Licensing via the Help menu.

In the Licensing window, click Copy to Clipboard and paste the content in an email addressed to support@globalvisioninc.com
Request a license key.

Once you receive the license key from GlobalVision (within 24 hours), click Enter License in the same Licensing window.
Enter the license key in the prompt that appears. The Application is then ready to use.

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