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  2. FAQs and Troubleshooting /
  3. Troubleshooting

Issues

Account has been locked out
Artwork cannot be seen when loaded
Barcode (GS1) showing brackets when none should exist OR Barcode format wrong
Modules Greyed Out for Print, Digimarc and/or Color
Text Inspection - Correct display issue on GVD where inspection displays square boxes
Scanned barcodes are not detected
Not Able to Load Master and Sample Files as it is Stuck at Loading
Print Inspection - Scan Option Missing in 5.8.1 and up
False Color Differences Reported in GlobalVision
Temporary Directory - Manually Redirect Cache Path
ScanTVS - The inspection result displays a skewed image
GVSDK.exe giving error Invalid serial number or company ID
Licensing - Registration ID is Blank
Graphics Inspection - Set Repeat as Master unavailable
Stacked barcodes
Unable to Contact License Server error
Cannot connect to the GlobalVision License Server! Displaying Licensing dialog
Unable to Contact License Host error message on GVD 5.8
License error related to Serial Number and/or Company ID
Modules Greyed Out for Print, Digimarc, and/or Color on GVD 5.8+
Failed to Load SQL Modules Into the Database Cluster (GVD 5.7+)
Local Account is Locked-Out
Missing 'Force Review of All Differences' Option
When files are loaded, the artwork cannot be seen.
Trouble Logging in With Temporary Password After Password Change
Graphics inspection message "Files do not match" when using scanned files
Cannot Send Email After Creation Of New User or Password Reset
Artwork cannot be seen when loaded into the GVD application
How to make GVD display cropped PDF in the same way as PDF readers
All GS1 Databar Limited barcodes are not detected on newer versions of GVD.
GlobalVision is not decoding single-digit barcode
Why are some differences grouped together and other times treated as separate when using Graphics Inspection?
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