Desktop / FAQs and Troubleshooting / Troubleshooting Issues Account has been locked out Artwork cannot be seen when loaded Barcode (GS1) showing brackets when none should exist OR Barcode format wrong Modules Greyed Out for Print, Digimarc and/or Color Text Inspection - Correct display issue on GVD where inspection displays square boxes Scanned barcodes are not detected Not Able to Load Master and Sample Files as it is Stuck at Loading Print Inspection - Scan Option Missing in 5.8.1 and up False Color Differences Reported in GlobalVision Temporary Directory - Manually Redirect Cache Path ScanTVS - The inspection result displays a skewed image GVSDK.exe giving error Invalid serial number or company ID Licensing - Registration ID is Blank Graphics Inspection - Set Repeat as Master unavailable Stacked barcodes Unable to Contact License Server error Cannot connect to the GlobalVision License Server! Displaying Licensing dialog Unable to Contact License Host error message on GVD 5.8 License error related to Serial Number and/or Company ID Modules Greyed Out for Print, Digimarc, and/or Color on GVD 5.8+ Failed to Load SQL Modules Into the Database Cluster (GVD 5.7+) Local Account is Locked-Out Missing 'Force Review of All Differences' Option When files are loaded, the artwork cannot be seen. Trouble Logging in With Temporary Password After Password Change Graphics inspection message "Files do not match" when using scanned files Cannot Send Email After Creation Of New User or Password Reset Artwork cannot be seen when loaded into the GVD application How to make GVD display cropped PDF in the same way as PDF readers All GS1 Databar Limited barcodes are not detected on newer versions of GVD. GlobalVision is not decoding single-digit barcode Why are some differences grouped together and other times treated as separate when using Graphics Inspection? ×