Authored by: Terence Letourneau
Created:  23-Jul-2021

Article Title

 GVD - GVSDK.exe giving error Invalid serial number or company ID

Type (Procedural / Informational /Troubleshooting)

 Informational

Software

 GVSDK.exe

Software version

5.8 and above 

Customer

 Chespa Klisze Sp. z o.o.

Case Number

 00040847

JIRA

 n/a

Article location (internal/external/both)

Both 

Problem:

When running gvsdk.exe (from command prompt) the following error will be encountered

Invalid serial number or company ID


Please note:

With GlobalVision Desktop 5.8 and later the line must also contain the serial number as well as company name using the format: <License>:<Company name>

Troubleshooting:

To make sure there is no issue with the license you will need to log into the GlobalVision Desktop application while encountering no issues.

Solution:

If you surround the company name in quotation marks “COMPANY NAME“ the inspection will complete

Cause:

When running an instruction from the command prompt, spaces indicate another component of the command.