Desktop FAQs and Troubleshooting Troubleshooting Current: General General Finding basic System Information Text Inspection - Character Equivalency for GVD 5.7.1 and higher Creating Custom Report Headers to Add Company Logos Troubleshooting - Buttons and icons too small when using GlobalVision Desktop via remote desktop Licensing - GVD 5.8+ "About" Window Changes Obtaining Initial License / Re-Licensing GVD (in case of previous license expiry)/Renewal Change of License Service name from GVD Version 5.3 to 5.5 GVD Silent Install Extensive Audit Trail Retrieval (GVD 5.7+) Admin resetting the GVD password of a local user Changing from Local to Domain Account ×