Q1. My account is locked. How do I unlock it?

A1. If your account is blocked from suspicious login activity you will be prompted with the following message:

Follow the instructions in the email to unblock your account.


Q2. What if I forgot my password?

A2. Follow the ‘Forgot Password’ link


Q3. What type of files does Verify support?

A3. Verify supports the following files:

  • DOC/DOCX - all versions,

  • PDF - all versions,

  • PPT/PPTX - from 2022.2 and up,

  • XLS/XLSX - from 2022.2 and up,

  • XML - from 2022.2 and up,

  • AI (in compatibility mode) - from 2022.2 and up.


Q4. What browser works best with Verify?

A4. Verify is supported on:

  • Google Chrome - all versions,

  • Microsoft Edge - from 2022.2 and up.


Q5. What is the file size limit?

A5. There is no set file limit. However, performance will suffer with larger files.



Q6. How can I get technical support for Verify?

A6. Existing GV support channels:


Q7. Is the application validated?

A7. Yes, the application is validated.


Q8. Does Verify use MySQL? Or any other database?

A8. All databases are hosted on AWS, inaccessible to any users.



Q9. If so, do we have access to the database?

A9. No.



Q10. What languages are supported?

A10. The application currently only supports English.


Q11. Can I share reports with others?

A11. Reports cannot be shared within the application. A report can either be:

  • Downloaded and shared,

  • Shared by sending to an integrated system.


Q12. How do I change my password?

A12. Your password can be changed in My Account > Settings > Security.