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Getting Started

Account Creation

There are two options to create a User in Verify:

  • Single Sign-On (SSO)

  • Create a User with Password login

Details on how to create users or enable SSO on existing users are described in the Administration Guide.

Single Sign-On (SSO)

When a user is created with SSO enabled, an email will be sent to the given email address.

By clicking on Login Now, you will be taken to the Verify Login page where you will have to enter your email.

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You will then be prompted to login via your SSO provider.

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Once successfully logged in, you will be taken directly to the Verify main page.

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Logging In

Linking default and SSO accounts

It is possible to link an existing default, user-password-based account to a Single Sign-On account when the latter is enabled on that specific account. The user needs to click on the Logout & Link Accounts button to link the accounts.

User-Password Login

Once the Administrator creates your account, an email will be sent allowing you to create a password to finalize the account details.

Welcome to Verify Window
  • Click Create Password

    • the Verify password creation window will launch

  • Enter your new password

    • Confirmation your new password

  • Click Create a New Password

Create Password Window

Password Criteria

Passwords need to meet the following criteria:

  • Be at least 8 characters in length

  • Contain at least 3 of the following 4 types of characters

    • Lower case letters (a-z)

    • Upper case letters (A-Z)

    • Numbers (i.e. 0-9)

    • Special characters (e.g. !@#$%^&*)

If the password meets the above criteria, the following message will display indicating that your password has been successfully created:

‘Your password has been created successfully'.

You will then be prompted to log in.

Logging in

Verify supports Google Chrome browsers for all versions of the application, as well as Microsoft Edge.



Logging out

  • Click the name displayed at the top right corner

  • Click Logout from the dropdown

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  • You will then be prompted back to the login screen.


Forgot password without SSO

In case you forget your password,

  • Click Forgot Password from the login page

    • The email address will be pre-filled, but it is possible to change it, if so required.

  • Click Send Email

    • You will then get a message informing you that an email has been sent to reset your password

  • Check your email and follow the instructions to enter a new password

  • Click Reset Password

    • The Verify password reset window will launch

  • Enter your new password as requested

  • Click Change Password

If the password meets the criteria, a message will display indicating that your password has been successfully reset:

‘Your password has been reset successfully'.

  • You will then be prompted to log in.

  • Once logged in, the Verify home page will display.

The password criteria check will pop up while inputting a new password. This is to help users set an approved new password.

Password history is not enabled in Verify. You can re-use passwords you have used in the past.


My Account

  • Click on the name displayed at the top right corner to access your account information.

  • Click My Account

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Note: For the User access group, the only available rights will be the ones under the Settings tab.

General Tab

The General tab provides information on the 'team member’ (user) such as their name and email address. Only the first name and last name can be edited by the user.


Security Tab

In the Security tab, you can change your password.

Note: The Security tab is disabled when SSO (Single Sign-On) is enabled on the user.


Generate your API Key

Programmatically upload files and download reports with Verify APIs.

Once the API key is generated, it can be pasted into the third party application.

Here’s how you can generate one for yourself:

  1. Log in to Verify

  2. Navigate to the user section and click My account > Settings > API Key

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  1. Click Generate New API Key

  2. Copy your New API Key

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Your API Key should be managed like a password. Do not paste or share it anywhere. Treat it as a secret.

For further information on setting up an API connection, please contact our Support Team.

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