Q1. My account is locked. How do I unlock it?

A1. If your account is blocked from suspicious login activity you will be prompted with the following message:

Follow the instructions in the email to unblock your account.

Q2. What if I forgot my password?

A2. Follow the ‘Forgot Password’ link

Q3. What type of files does Verify support?

A3. Verify supports the following files:

  • PDF

  • doc/dox

  • xls/xlsx

Q4. What browser works best with Verify?

A4. Verify is supported on:

  • Chrome

  • Safari

Q5. What is the file size limit?

A5. There is no set file limit. However, performance will suffer with larger files

Q6. How can I get technical support for Verify?

A6. Existing GV support channels

Q7. Is the application validated?

A7. Yes, the application is validated

Q8. Does Verify use MySQL? Or any other database?

A8. All databases are hosted on AWS, inaccessible to any users

Q9. If so, do we have access to the database?

A9. No

Q10. What languages are supported?

A10. The application currently only supports English

Q11. Can I share reports with others?

A11. Reports cannot be shared within the application. A report can either be:

  • Downloaded and shared

  • Shared by sending to an integrated system

Q12. How do I change my password?

A12. Your password can be changed in My Account > Settings > Security