Issue: I am getting the error 500 Null after loading text files.
Check the following:
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Make sure the file names for the Master and Sample do not have any special characters like "/".
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Clear the browser history.
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Clear the browser cache and cookies.
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Check that the file names for the Master and Sample do not contain more than 50 characters (including the space).
Solution:
The problem was caused by one sample file. We converted the sample PDF file into MS Word and confirmed it worked.
Please feel free to email support@globalvision.co if you have any additional questions. We are happy to help!