Issue: I am trying to log into GlobalVision and I am getting an error message “License error: All licenses in use”.
Background: This message indicates that the number of licenses purchased are currently all in use. For example, Company XYZ purchased 2 licenses and 2 people are currently logged in. If a third person tries to log into GlobalVision, they will receive the message “License error: All licenses in use”
Resolution: The Administrator has the ability to release the license for someone else to use.
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Log in as the Administrator
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Select Menu, click Administration, and open User Manager
3. Select the user that is Online and would like to release their license so that they are highlighted.
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Click the top right End user session
Please feel free to email support@globalvision.co if you have any additional questions. We are happy to help!