Question: While trying to use the GVD application to run an inspection, I got an error message telling me that my License had been revoked. What do I do?
Answer:
While this is a fairly uncommon issue, it may occur for domain GVD accounts.
If it does in-fact occur, please try the following:
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Begin by verifying with your respective IT professionals; the privileges associated with the domain user accounts. Power-user privileges are normally required for domain accounts in order to abolish these errors.
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Check that the user’s name does not have any special characters such as é, ñ, ó…etc. To resolve the issue, replace the special character with a nonspecial character. For example, Rosé should be entered as Rose. Señorita should be entered as Senorita.
If the error persists, please contact support@globalvision.co for assistance.