Authored by: Terence Letourneau
Created:  16-Jul-2021

Article Title

 GVD - Error message - The desired DPI for the loaded BMP is 299. Set DPI to 299?

Type (Procedural / Informational /Troubleshooting)

 Troubleshooting

Software

 GlobalVision Desktop

Software version

any 

Customer

Sonoco Flexible Packaging 

Case Number

00040617 

JIRA

n/a 

Article location (internal/external/both)

Both 

Situation:

When scanning from NextImage to GlobalVision the following error is encountered “The desired DPI for the loaded BMP is 299. Set DPI to 299?”

Solution:

Used another inspection profile in GlobalVision Desktop

Cause:

Due to an issue with the profile, the image was not being recognized correctly