Error message - "The desired DPI for the loaded BMP is 299. Set DPI to 299?"
Authored by: Terence Letourneau
Created: 16-Jul-2021
Article Title | GVD - Error message - The desired DPI for the loaded BMP is 299. Set DPI to 299? |
Type (Procedural / Informational /Troubleshooting) | Troubleshooting |
Software | GlobalVision Desktop |
Software version | any |
Customer | Sonoco Flexible Packaging |
Case Number | 00040617 |
JIRA | n/a |
Article location (internal/external/both) | Both |
Situation:
When scanning from NextImage to GlobalVision the following error is encountered “The desired DPI for the loaded BMP is 299. Set DPI to 299?”
Solution:
Used another inspection profile in GlobalVision Desktop
Cause:
Due to an issue with the profile, the image was not being recognized correctly