Article Title

 User cannot login to Verify for the first time

Type (Procedural / Informational /Troubleshooting)




Software version


Problem: The user cannot log in to Verify for the first time. They receive the message “Not Found DISMISS”.


  • Their account has been verified and a new password has been set.

  • The program does not accept password emailed.

  • The user also tried using the forgot the password option and entered the new password it doesn’t accept the new password.

Solution: The email field is case sensitive so they have to log in with the email that is registered to their account in other words: and not The issue was fixed by logging in with an email entirely in lowercase.