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Article Title |
User cannot login to Verify for the first time |
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Type (Procedural / Informational /Troubleshooting) |
Informational |
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Software |
Verify |
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Software version |
N/A |
Problem: The user cannot log in to Verify for the first time. They receive the message “Not Found DISMISS”.
URL: https://verify.globalvision.co/ OR https://verify.demo.globalvision.co/
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Their account has been verified and a new password has been set.
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The program does not accept password emailed.
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The user also tried using the forgot the password option and entered the new password it doesn’t accept the new password.
Solution: The email field is case sensitive so they have to log in with the email that is registered to their account in other words: test@test.com and not Test@test.com. The issue was fixed by logging in with an email entirely in lowercase.