A Verify user is not receiving the welcome email

Issue: I am the Tenant Admin and I have resent the initial invite email to one of our users because it expired before they could activate their account but they have checked their SPAM/Junk Box and reported to me that they have not received it. What should I do next?

Resolution: It is quite common for companies to block automated welcome emails. These are security settings set by your IT. We are able to verify on our side if this is the case. We can share those details with you so that they can be brought back to your IT team to allow the emails to be received.

Please feel free to email support@globalvision.co if you have any additional questions. We are happy to help!