Authored by: Rosemarie Campos
User Cannot Get Past the Login Page
Type (Procedural / Informational /Troubleshooting)
Problem: User enters in their login credentials and is returned back to the login page without any error messages.
Solution: The browser Privacy and Security settings will need to allow cookies from the site
Open the browser and select the 3 dots on the top right of the window. Select Settings
2. Scroll to the Privacy and Security Section and select Cookies and other site data
4. Enter the site. Place a check in the box Including third-party cookies on the site and click Add.
5. Relaunch the browser and enter the login credentials