GlobalVision Desktop

NextImage - Scanned file displays half an image

Problem: When using NextImage, the image appears as half of what was scanned.

As seen in the screenshot below the scanned sample file shows half the image of the master.

image-20221222-213749.png

Solution:

  1. Open NextImage and select “Reset All Settings” under “Choose preset”. Keep in mind this will reset all the settings to default settings.

image-20210716-212047.png

2. Look for “Full length auto size” and put a check box for this option.

image-20210716-212517.png

3. Re-scan in NextImage and it will scan the whole page.


Please feel free to email support@globalvision.co if you have any additional questions. We are happy to help!