Risk

Text appears with erroneous characters, garbled, or as Wingdings (question marks, boxes, stars, etc.:((question)(blue star) )

Issue

Alphabetic writing systems vary from one language to another. As a result, computers need to utilize different encoding scripts. The character that is displayed is dependent on the encoding script installed in your operating system.

Note: Some display languages/ scripts are installed by default, while others require you to install additional language files.

Example

Solution

Do:

✅ Install all required encoding systems (scripts) on your computer.

Don’t:

❌ Open files containing scripts that are not installed on your computer.

Tips

The following steps describe how to install or activate the necessary encoding scripts (if applicable):

  • Retrieve the Microsoft Windows install CD.

  • Install all the appropriate scripts/ languages.

  • Go to the Control Panel and click on the Keyboards and Languages tab.

  • Choose a language under Display Language.

  • Click OK.